Help

Support

We're here to help.

Have a question or run into a problem? Email us at admin@echois.app — we typically respond within 1–2 business days.

How do I reset my password?

On the login screen, tap "Forgot password?" and enter your email. We'll send you a link to reset it.

How do I cancel my Plus subscription?

Plus subscriptions are billed through the Apple App Store or Google Play. To cancel, open your device's subscription settings — on iOS, go to Settings → [your name] → Subscriptions → Echois; on Android, open Google Play → Menu → Subscriptions → Echois — and cancel from there. Cancelling stops future billing; you'll keep Plus access until the end of the current billing period.

How do I delete my account?

Open the app, go to Profile → Settings, and choose Delete Account. This permanently removes your account and journal content. You can also email admin@echois.app to request deletion.

How do shared journals and connections work?

You can invite people as co-authors of a shared journal, who can read every entry in that journal, or as connections, who only see the individual entries you choose to share to your feed. You can remove either at any time from within the app. See our Privacy Policy for details.

I found a bug or have feedback.

We'd love to hear from you. Email admin@echois.app with as much detail as you can — what you were doing, what you expected, and what happened instead.

Contact

Still need help? Reach us at admin@echois.app.